moaat100yards Posted July 17, 2018 Share Posted July 17, 2018 I posted about Glock 42 Mags here a couple of weeks ago. I started looking to see exactly what I had and found two of the 01 models. I was gonna junk them and buy two 03s to replace them but recalled that Glock had, at one time, exchanged them for the newer ones. I called Glock last Thursday, I believe. What a pleasant experience! A human being answered the phone on the first ring. I can't recall the last time I called a commercial business and talked to a human without wading through at least one of the "Please listen to the following options as our menu has changed," computer voices. The operator transferred me to one extension, the phone was answered on the first ring again by a human. Amazing! A twofer! But, I'd made a mistake in how I described the problem to the initial operator who was led to believe my 42 was faulty as well as the mags. This fellow explained that another section would swap the mags out for me if my gun was otherwise working okay. No, it made no difference if I had purchased the Glock 42 used. Wow! He then transferred me to a man (phone answered on the first ring again!). He took my information, telling me just to send the 01s in and he'd send me two new 03s. I got the new 03s today. I was on the phone with Glock for no more than five minutes (part of which was my fault for not clearly describing what I wanted). I can't help but wonder why other companies don't operate that way. Bob 6 Link to comment Share on other sites More sharing options...
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