Administrators Eric Posted July 10, 2018 Administrators Share Posted July 10, 2018 http://brinker.com/mediaroom/partials/newsdetail.html?news_id=135394 What Happened? On May 11, 2018, we learned that some of our Guests’ payment card information was compromised at certain Chili’s restaurants as the result of a data incident. Currently, we believe the data incident was limited to between March – April 2018; however, we continue to assess the scope of the incident. We deeply value our relationships with our Guests and sincerely apologize to those who may have been affected. We immediately activated our response plan upon learning of this incident. We are working with third-party forensic experts to conduct an investigation to determine the details of what happened. Below is information on how you can protect yourself and your information. We are working diligently to address this issue and our priority will continue to be doing what is right for our Guests. We are committed to sharing additional information on this ongoing investigation with our Guests as we learn more. What Information Was Involved? The investigation into this incident is ongoing; however, based on the details currently uncovered, we believe that malware was used to gather payment card information including credit or debit card numbers and cardholder names, and potentially expiration dates and CVV codes from our payment-related systems for in-restaurant purchases at certain Chili’s restaurants. Currently, we believe the data incident was limited to between March – April 2018; however, we continue to assess the scope of the incident. Chili’s does not collect social security numbers, full date of birth, or federal or state identification numbers from Guests. Therefore, this personal information was not compromised... More info is available at the link above. Link to comment Share on other sites More sharing options...
ASH Posted July 10, 2018 Share Posted July 10, 2018 Chili's ... i want my info and debit and info and debit back Link to comment Share on other sites More sharing options...
JMag Posted July 10, 2018 Share Posted July 10, 2018 Well, I’m good. I don’t eat there.Sent from my iPad using Tapatalk 3 Link to comment Share on other sites More sharing options...
misterfox Posted July 10, 2018 Share Posted July 10, 2018 Why do they even store this information? You come You eat You pay Why are credit card transaction details kept? Link to comment Share on other sites More sharing options...
Huaco Kid Posted July 10, 2018 Share Posted July 10, 2018 "...But please keep using the on-table gaming/payment boxes. We'll point them out to you every time! They make less work for us, and they make you feel cool." Link to comment Share on other sites More sharing options...
redrick Posted July 10, 2018 Share Posted July 10, 2018 I hate those kiosk machines in a restaurant . I had to track down someone to pay my bill ( with cash ) the last time that I was there . It makes me not want to eat there again . Link to comment Share on other sites More sharing options...
Roger1079 Posted July 10, 2018 Share Posted July 10, 2018 40 minutes ago, misterfox said: Why do they even store this information? You come You eat You pay Why are credit card transaction details kept? Accounting? Link to comment Share on other sites More sharing options...
Roger1079 Posted July 10, 2018 Share Posted July 10, 2018 23 minutes ago, Huaco Kid said: "...But please keep using the on-table gaming/payment boxes. We'll point them out to you every time! They make less work for us, and they make you feel cool." I prefer those table tablets to some pimple faced teenager walking out of my sight with my card for a couple minutes. 1 Link to comment Share on other sites More sharing options...
redrick Posted July 10, 2018 Share Posted July 10, 2018 That's why I use cash . Link to comment Share on other sites More sharing options...
gwalchmai Posted July 10, 2018 Share Posted July 10, 2018 Chili's is still in business? I figured Applebee's had bought them by now. Link to comment Share on other sites More sharing options...
Al Czervik Posted July 10, 2018 Share Posted July 10, 2018 Cool, I'm not involved. I hate those "kiosk" gizmos. They are always greasy/nasty looking. I should invent some touchscreen compatible finger rubbers for them. 1 Link to comment Share on other sites More sharing options...
Huaco Kid Posted July 10, 2018 Share Posted July 10, 2018 1 hour ago, Roger1079 said: I prefer those table tablets to some pimple faced teenager walking out of my sight with my card for a couple minutes. I guess you're right. We should be making it as easy as possible for him to swap-out/download a whole day's worth of info. Link to comment Share on other sites More sharing options...
MikeG36 Posted July 10, 2018 Share Posted July 10, 2018 1 hour ago, Al Czervik said: Cool, I'm not involved. I hate those "kiosk" gizmos. They are always greasy/nasty looking. I should invent some touchscreen compatible finger rubbers for them. Agreed. I hate touching those slimy germ covered things. Great way to catch the flu.... 1 Link to comment Share on other sites More sharing options...
jmohme Posted July 10, 2018 Share Posted July 10, 2018 3 hours ago, misterfox said: Why do they even store this information? You come You eat You pay Why are credit card transaction details kept? No reason to store credit card info. I take all major credit cards in my business. Once a transaction is completed, that card info is gone from my end. The only info retained about the customer is name, address, email, and phone number. I do retain a purchase history that will state type of payment, but the details are not there, nor do I ever want them to be. My guess regarding the Chili's incident is that the CC info was intercepted as it was input, much like the way thieves are doing the same at self serve gas pumps. Link to comment Share on other sites More sharing options...
XSIV4S Posted July 10, 2018 Share Posted July 10, 2018 Yeah, I was one of the lucky ones who got a letter a few weeks back telling me my info was compromised. Link to comment Share on other sites More sharing options...
Geko45 Posted July 10, 2018 Share Posted July 10, 2018 Does this mean they know how many crispy cheddar bites and southwestern egg rolls I've eaten in the last month? Link to comment Share on other sites More sharing options...
Administrators Eric Posted July 10, 2018 Author Administrators Share Posted July 10, 2018 2 minutes ago, Geko45 said: Does this mean they know how many crispy cheddar bites and southwestern egg rolls I've eaten in the last month? And how many you swiped from the neighboring tables. They have a file on you, man. 1 Link to comment Share on other sites More sharing options...
Geko45 Posted July 10, 2018 Share Posted July 10, 2018 2 minutes ago, Eric said: And how many you swiped from the neighboring tables. They have a file on you, man. Oh man, I bet that sucker is as thick as their classic 10 oz sirloin. 1 Link to comment Share on other sites More sharing options...
tous Posted July 10, 2018 Share Posted July 10, 2018 7 hours ago, Roger1079 said: I prefer those table tablets to some pimple faced teenager walking out of my sight with my card for a couple minutes. Hear, hear. If that's the protocol at an establishment, the budding card swipers/TOR sellers can tote Federal reserve notes back to their lair. Problem is, will it take them three hours to figure out the change? Link to comment Share on other sites More sharing options...
XSIV4S Posted July 10, 2018 Share Posted July 10, 2018 COOL, 3 for 10.00 is back at Chilis. Time to get my new debit card compromised!!! Link to comment Share on other sites More sharing options...
GSX42 Posted July 11, 2018 Share Posted July 11, 2018 6 hours ago, XSIV4S said: Yeah, I was one of the lucky ones who got a letter a few weeks back telling me my info was compromised. Did you use the Kiosk by chance? Link to comment Share on other sites More sharing options...
XSIV4S Posted July 11, 2018 Share Posted July 11, 2018 (edited) 47 minutes ago, GSX42 said: Did you use the Kiosk by chance? regularly. anymore, after you get your food it's hard to get the wait staffs attention. Edited July 11, 2018 by XSIV4S Link to comment Share on other sites More sharing options...
Collim1 Posted July 11, 2018 Share Posted July 11, 2018 I got nothing to worry about. I can buy a frozen TV dinner for 1/5 the cost at the grocery. I don’t know how Chili’s is still in business. The one in my area was awful. Bad service, sleazy crowd, dirty, worn out furniture, and mediocre food. It closed a few years ago. 1 Link to comment Share on other sites More sharing options...
XSIV4S Posted July 11, 2018 Share Posted July 11, 2018 It helps when the one you go to is a few miles from Chili's headquarters. Link to comment Share on other sites More sharing options...
GSX42 Posted July 11, 2018 Share Posted July 11, 2018 I always had a bad feeling about using those Kiosk so I would have someone run it through the register. I don't know if that makes a difference or not but I'll keep a eye on my card activity. Link to comment Share on other sites More sharing options...
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