Jump to content

Avoid Meprolight products


crockett
 Share

Recommended Posts

I'll make it short:

Meprolight night sight for my G42 failed, sent email to The Mako Group customer service, filled out RMA form, got RMA number, sent in RMA docs and defective rear sight, tracking confirmed delivery, had to remind them 3 times by now, was offered replacement (email below), but never got it in the mail. The same issue can be found in different reviews.

The defective rear sight also didn't fit properly. I had to file it down in order to be able to push it into the slide.

Bottom line:
- bad product fitment
- tritium element failed within 2 years
- bad / none existing customer service
- their warranty is worthless

Email:

From: Jonathan Glazer [mailto:jonathan.glazer@themakogroup.com] 
Sent: Tuesday, November 27, 2018 11:24 AM

I apologize for the delay in responding.  We were closed for the holidays and got backed up.  I will process it today.  It should be shipped within the next week.
Thank you for your patience.

Jonathan Glazer

  • Thanks 4
Link to comment
Share on other sites

Thanks for the heads up.

I always used Trijicon because they are a MI company, but bought a used Glock a couple years ago with Meprolights already installed and kind of like them better than the Trijicon HD. So this news kind of sucks.

  • Like 1
Link to comment
Share on other sites

I have used them with no issues for years. I currently have 4 sets on four different guns and all work well and have held up several years. Years back they were one of the few that offered "green-front, yellow-rear" tritium vials as I prefer. Sorry to hear about your troubles. I have never needed a warranty for a claim, so I don't know how well they do.

Going forward, I may just stop doing the night sight thing. My older eyes now prefer a fiber optic front sight.

  • Like 1
Link to comment
Share on other sites

On 12/20/2018 at 12:37 PM, hoppyjr said:

I get that you’ve had a bad experience and needed to vent, but every product is bound to have the occasional problem. I’ve had great results with the brand and never any issues.

 

That fitment issue is besides the (main) point. The tritium failed within 2 years while it usually lasts over 10 years. I'm within their warranty time frame, made contact, got an RMA, sent it in (have proof of tracking) and didn't get anything back even though they wrote that I will get at least a replacement.

Below the last email I got. Yet another 2 weeks have gone by and I didn't get any other replies or anything in the mail. They now have my rear sight and my money. I have nothing. Do you call that right? I don't think so.

 

From: Jonathan Glazer [mailto:jonathan.glazer@themakogroup.com] 
Sent: Friday, December 14, 2018 4:11 PM
To: ************@*********.com
Subject: RE: Warranty claim / RMA number is ************

Mr *********,
I apologize for the delay.  I wish I had an explanation for it, but I am in the process of researching it.  I will let you know when I have some answers.  I just didn’t want to leave you hanging in the meantime.  Thank you for following up with me.

Jonathan Glazer
Product Specialist
The Mako Group
 107 Allen Blvd, Farmingdale NY 11735
www.themakogroup.com
 

 

Getting these useless emails now for well over 1 month. This was the rear sight of my carry firearm. Do you think I'll be walking around for 5 to 6 weeks without protection? I had to buy another sight, so now I'm out another $100.

That is a horrendous customer service on top of a weak product that failed prematurely and didn't fit properly at all. As a matter of facts, the fitment wasn't even close. It took me almost an hour and that is not normal. I have installed many sights from many brands. I have gun smithing and reloading equipment worth in the mid 5 digits. And yes, I do have a ($400) sight pusher as well.

 

Edited by crockett
  • Like 1
Link to comment
Share on other sites

 
That fitment issue is besides the (main) point. The tritium failed within 2 years while it usually lasts over 10 years. I'm within their warranty time frame, made contact, got an RMA, sent it in (have proof of tracking) and didn't get anything back even though they wrote that I will get at least a replacement.
Below the last email I got. Yet another 2 weeks have gone by and I didn't get any other replies or anything in the mail. They now have my rear sight and my money. I have nothing. Do you call that right? I don't think so.
 
From: Jonathan Glazer [mailto:jonathan.glazer@themakogroup.com] 
Sent: Friday, December 14, 2018 4:11 PM
To: ************@*********.com
Subject: RE: Warranty claim / RMA number is ************
Mr *********,
I apologize for the delay.  I wish I had an explanation for it, but I am in the process of researching it.  I will let you know when I have some answers.  I just didn’t want to leave you hanging in the meantime.  Thank you for following up with me.
Jonathan Glazer
Product Specialist
The Mako Group
 107 Allen Blvd, Farmingdale NY 11735
www.themakogroup.com
 
 
Getting these useless emails now for well over 1 month. This was the rear sight of my carry firearm. Do you think I'll be walking around for 5 to 6 weeks without protection? I had to buy another sight, so now I'm out another $100.
That is a horrendous customer service on top of a weak product that failed prematurely and didn't fit properly at all. As a matter of facts, the fitment wasn't even close. It took me almost an hour and that is not normal. I have installed many sights from many brands. I have gun smithing and reloading equipment worth in the mid 5 digits. And yes, I do have a ($400) sight pusher as well.
 



What part of “I know you’ve had a bad experience....” did you not understand?


Where did I say they were right?


You probably should re-read my reply. Maybe take an aspirin too.

Link to comment
Share on other sites

18 minutes ago, hoppyjr said:


What part of “I know you’ve had a bad experience....” did you not understand?


Where did I say they were right?


You probably should re-read my reply. Maybe take an aspirin too.
 

 

 

 

Bullshit. You made a very clear point by trying to relativise my case with statements like "never had an issues". So let's get into it. How many RECENT (if at all) warranty cases did you have with The Mako Group? Let me guess. None. Your entire claim fails right here.

This is not about a product failure foremost (and as stated), it is about the fact that they are breaching their own warranty and keep lying to me.

You can take that aspirin and shove it. I'm sure you know how that goes.

Edited by crockett
Link to comment
Share on other sites

Not sure if more companies these days just suck compared to a decade ago, or if the internet is just really bringing light to excessive cases of bad customer service.

I had a bad experience with a Storm Lake barrel.  A few other folks have said they've had the same experience as well with their crappy barrels.  Then one guy chimes in that he's never had a bad experience and loves their barrels and we're all at fault for our experiences.  Wonderful.  When did he last buy a Storm Lake barrel?  10 years ago...   Since then they have been bought out by the conglomerate, Cerberus, the parent company of Remington Outdoor Company, formerly known as Freedom Group.  And we all know the bang-up job they did with Marlin...

BTW, Cerberus' name is taken directly from the Greek mythology term for the Hounds of Hell...  You can't make this stuff up.

 

  • Like 1
  • Thanks 1
Link to comment
Share on other sites

  • 2 weeks later...

There have been bad apples back in the day, nothing is perfect, but I too think that customer service got worse over the years.

By the way: another 10 days an no rear sight, nor a refund. That idiot lied to me several times by now.

This case is closed, I won't touch anything from Meprolight ever again.

I'll be on SHOT show in a couple weeks and a bunch of in-business people know me and my business. **** like this gets around quickly within the industry.

  • Like 1
Link to comment
Share on other sites

12 hours ago, Jammersix said:

Train with a light. In real life I've never needed night sights. I've always thought they were a gimmick.

First you troll the batwoman thread, and now you troll this thread.  What is your problem?  Go away.

  • Like 1
  • Thanks 1
Link to comment
Share on other sites

 

Bullshit. You made a very clear point by trying to relativise my case with statements like "never had an issues". So let's get into it. How many RECENT (if at all) warranty cases did you have with The Mako Group? Let me guess. None. Your entire claim fails right here.

This is not about a product failure foremost (and as stated), it is about the fact that they are breaching their own warranty and keep lying to me.

You can take that aspirin and shove it. I'm sure you know how that goes.

 

Man, you’re awfully spun up over this. I hope you don’t carry a gun while this agitated. Clearly you have issues to work through. Good luck.

 

 

Link to comment
Share on other sites

18 hours ago, Jammersix said:

Train with a light. In real life I've never needed night sights. I've always thought they were a gimmick.

Probably the best part about night sites for me is it makes the gun very easy to find and therefore easy to get a good grip quickly in the dark without having to turn on flashlights or anything else that give away what I'm doing.  

I haven't been in any situations where it makes a difference yet, but if I'm in the dark and can identify a target, the point of aim might not be well enough lit to properly line up the sites if they aren't night sites of some type.

 

In other news, why bother putting sites on the gun at all, not like you'll actually use them in a defensive shooting at close range, so just get rid of them all together.  

  • Like 2
Link to comment
Share on other sites

3 hours ago, Cougar_ml said:

Probably the best part about night sites for me is it makes the gun very easy to find and therefore easy to get a good grip quickly in the dark without having to turn on flashlights or anything else that give away what I'm doing.  

I haven't been in any situations where it makes a difference yet, but if I'm in the dark and can identify a target, the point of aim might not be well enough lit to properly line up the sites if they aren't night sites of some type.

 

In other news, why bother putting sites on the gun at all, not like you'll actually use them in a defensive shooting at close range, so just get rid of them all together.  

 

Don't confuse the trolls with facts, and just one piece at a time.

Edited by crockett
  • Like 1
  • Haha 1
Link to comment
Share on other sites

3 hours ago, Jammersix said:

I'm never going to shoot anyone in the dark. Pulling a trigger in the dark is an excellent way to make your family smaller.

I have guns, and I have sources of light. I don't use one to do the other job. They're different objects in all cases.

Not pulling the trigger in the dark if the situation demands it might also make your family smaller.  Most likely you won't get to choose the situation where using a firearm might be necessary.

 

So other than you have never personally needed them, and the fact that they cost more than non night sites, can you think of a reason why it would be a bad thing to install them on a home defense or carry firearm?  I'm not trying to be offensive, I'm just really curious as I can't think of any reason why installing night sites would be a negative to a firearm rather than a possible benefit.

  • Like 1
Link to comment
Share on other sites

1 hour ago, crockett said:

 

Don't confuse the trolls with facts, and just one piece at a time.

sometimes I like to try bouncing ideas off of people with very different viewpoints or agendas than I have just to try to get new insights into the topics or thought processes.  

That and sometimes bouncing ideas off of others helps me figure out things on my own, even when it's obvious that they have a different mindset than me.

Link to comment
Share on other sites

1 hour ago, Cougar_ml said:

So other than you have never personally needed them, and the fact that they cost more than non night sites, can you think of a reason why it would be a bad thing to install them on a home defense or carry firearm?  I'm not trying to be offensive, I'm just really curious as I can't think of any reason why installing night sites would be a negative to a firearm rather than a possible benefit.

I can think of two, one is universal, the other situational.

One is cost. Finite resources, far better priorities. If nothing else, more ammo.

The other is situational, it depends on the shape of the sight. The original Novaks, and many since, were designed to be "snag free". In doing so, they also eliminated one method of single handed racking.

I suppose I could be biased--- they happened to eliminate the one method I had spent the most time training.

There are now several night sights that you could learn to use for this purpose, but I'm at an age that I'm not interested in replacing methods or gear that have worked.

And to be clear, my objection isn't that I've never needed them. My objection is that whether or not you ever need them is a matter of doctrine and choice.

If you illuminate a target enough for me to make a crystal clear identification of who I'm shooting, plain iron sights will stand out in a crisp, black silhouette. I've noticed in the last few years that with my eyes, that silhouette is almost easier to deal with than when I can see the whole gun. But that's a digression for old men.

The point is no ID, no shot. Not from me. Enough light for the ID, and I'll be able to see the sights.

I train with a flashlight. I have more trouble with which button to push (meaning which finger to I really want to activate) than I do with iron sights in the dark.

Link to comment
Share on other sites

4 hours ago, Jammersix said:

I can think of two, one is universal, the other situational.

One is cost. Finite resources, far better priorities. If nothing else, more ammo.

The other is situational, it depends on the shape of the sight. The original Novaks, and many since, were designed to be "snag free". In doing so, they also eliminated one method of single handed racking.

I suppose I could be biased--- they happened to eliminate the one method I had spent the most time training.

There are now several night sights that you could learn to use for this purpose, but I'm at an age that I'm not interested in replacing methods or gear that have worked.

And to be clear, my objection isn't that I've never needed them. My objection is that whether or not you ever need them is a matter of doctrine and choice.

If you illuminate a target enough for me to make a crystal clear identification of who I'm shooting, plain iron sights will stand out in a crisp, black silhouette. I've noticed in the last few years that with my eyes, that silhouette is almost easier to deal with than when I can see the whole gun. But that's a digression for old men.

The point is no ID, no shot. Not from me. Enough light for the ID, and I'll be able to see the sights.

I train with a flashlight. I have more trouble with which button to push (meaning which finger to I really want to activate) than I do with iron sights in the dark.

 

Cost is a relative thing, to one person the cost of ammunition or sights is negligible for the amount of time they actually have available to shoot, or how much they spent on the firearm to begin with, so while everyone has to spend money on them (unless the night sights came on it from the factory) I don't think it's universal that everyone views it the same way.

 

It can be viewed that any aftermarket site can be designed to be either snag free or not, so that argument is a little bit moot.

 

5 hours ago, Jammersix said:

If you illuminate a target enough for me to make a crystal clear identification of who I'm shooting, plain iron sights will stand out in a crisp, black silhouette. I've noticed in the last few years that with my eyes, that silhouette is almost easier to deal with than when I can see the whole gun. But that's a digression for old men.

The point is no ID, no shot. Not from me. Enough light for the ID, and I'll be able to see the sights.

I carry flashlights on me all the time, but if someone I can't identify clearly has a firearm pointed at me in a hostile manner or is actively shooting, I don't think that I am going to take the time to make a crystal clear identification the person before it is appropriate for me to return fire.  It should be more than enough to positively identify a person as a threat as opposed to who they actually are, and the night sights will help me see the sights in that situation.

 

In the end it comes down to individual preference and training method.  I do think your argument is definitely coming across as biased, because the way you are arguing is that because you personally have no use for them, then you are saying that nobody should use them, and your arguments being one early design that you didn't like because it didn't fit your training method or the doctrine that you personally follow.  

 

On a related note, my uncle has sidearms from 3 different departments in this area, as he works one as his primary and fills shifts in other departments part time.  All of the firearms he was issued have night sights on them.  

Link to comment
Share on other sites

On 1/7/2019 at 9:38 PM, Jammersix said:

I'm never going to shoot anyone in the dark. Pulling a trigger in the dark is an excellent way to make your family smaller.

I have guns, and I have sources of light. I don't use one to do the other job. They're different objects in all cases.

Mee too...I got so called 'night sights' cuz they are much brighter in the daytime for these 68 yearold, bifocaled, eyes...replaced all the front sights on my and my son's Glocks(6 of them)

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Please Donate To TBS

    Please donate to TBS.
    Your support is needed and it is greatly appreciated.
×
×
  • Create New...