jmohme Posted August 1, 2020 Share Posted August 1, 2020 (edited) Some time back, I was working with some nasty solvents, and apparently got some on my knife. It attacked the material of the grip panels and they started peeling off. I logged onto Benchmade web site looking for replacement parts, but could not find what I wanted, so I emailed them. I got a reply the next morning that this was covered by their warranty and was asked to fill out the proper forms and send the knife to them. I considered this damage to be 100% my fault and had no expectation of getting them to warranty it, but I sent it in and yesterday it arrived at my doorstep looking like new. After reviewing the paperwork, I think that they replaced every part except the blade and belt clip. The even shipped it in a pretty microfiber Benchmade branded bag! Edited August 1, 2020 by jmohme 4 Link to comment Share on other sites More sharing options...
pipedreams Posted August 1, 2020 Share Posted August 1, 2020 (edited) They have excellent customer service. I called them to ask a question and while on the phone I ask about a deep carry clip for my knife. I expected to purchase, but they said no it was on them. Few days later I had two silver colored and two black clips. Edited August 1, 2020 by pipedreams 2 Link to comment Share on other sites More sharing options...
minervadoe Posted August 1, 2020 Share Posted August 1, 2020 (edited) I got a Benchmade Mel Pardue pre production knife off of e-bay for $18. The knife had been made wickedly sharp and did not lock up. So, I figured my bad, live and learn and stuck it in a drawer. A few years later, I contacted Benchmade and asked what could be done to fix it. They said "send it in," so I did. They worked on the knife and got it to lock up and sent it back with a brand new Benchmade 530. The knives were accompanied by a note stating that they did not have any original parts on hand for the Mel Pardue pre production knife, so they recommended sticking it in a safe and using the new 530 that they sent me instead. Edited August 1, 2020 by minervadoe 3 Link to comment Share on other sites More sharing options...
Historian Posted August 1, 2020 Share Posted August 1, 2020 I have had their knives in my pocket for 20 years. Top quality knives. You get what you pay for. The other knife i love is a Case pocket knife. But they are two different markets. Just a quality knife. Either one. Link to comment Share on other sites More sharing options...
jmohme Posted August 1, 2020 Author Share Posted August 1, 2020 2 hours ago, pipedreams said: They have excellent customer service. I called them to ask a question and while on the phone I ask about a deep carry clip for my knife. I expected to purchase, but they said no it was on them. Few days later I had two silver colored and two black clips. My first experience with Benchmade was the same issue. I kept breaking the clip that came on the same knife in my first post. I also called them to buy a replacement but they would have none of that and sent me a replacement, that I also broke, so the next round they sent me a standard and the deep carry that remains on the knife to this day. They are a good company to deal with. 1 Link to comment Share on other sites More sharing options...
Historian Posted August 1, 2020 Share Posted August 1, 2020 54 minutes ago, jmohme said: My first experience with Benchmade was the same issue. I kept breaking the clip that came on the same knife in my first post. I also called them to buy a replacement but they would have none of that and sent me a replacement, that I also broke, so the next round they sent me a standard and the deep carry that remains on the knife to this day. They are a good company to deal with. My pants don't go on without a Benchmade. And i don't spend a lot of time without my pants on! 1 Link to comment Share on other sites More sharing options...
minervadoe Posted August 1, 2020 Share Posted August 1, 2020 1 Link to comment Share on other sites More sharing options...
Historian Posted August 1, 2020 Share Posted August 1, 2020 Some country chose, not an eagle, but...a hamster or something as it's national image. I feel for them. Ok, not really. That just made them an ass clown. 1 Link to comment Share on other sites More sharing options...
26isbest Posted August 5, 2020 Share Posted August 5, 2020 Cool. Is that a Freek? I have a Freek with my other Benchmades. I have always like my Benchmades. Never had to use the warranty but nice to know they are on top of it. Link to comment Share on other sites More sharing options...
jmohme Posted August 6, 2020 Author Share Posted August 6, 2020 17 hours ago, 26isbest said: Cool. Is that a Freek? I have a Freek with my other Benchmades. I have always like my Benchmades. Never had to use the warranty but nice to know they are on top of it. No, That is a Boost. I looked at several Benchmades including the Freak, but liked the way the Boost felt in my hand. 1 Link to comment Share on other sites More sharing options...
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